By applying Agile best practices across their operations, as well as in software development, businesses can increase their effective response to competitive pressures

Michael Chacon   View Michael Chacon's profile on LinkedIn

Agile Coach

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An essential element of Agile transformation is the real-world experience of the people involved. Combining an MBA, as well as an Organizational Development Masters, along with extensive practical technical and operational experience, Michael Chacon has been providing objective strategic IT and business coaching to enterprise organizations for over 25 years. Michael’s fundamental guiding principle is that technology should be considered a suite of tools deployed to execute clearly defined business objectives; not vice versa. Your relationship with the IT Utility Company begins and remains in partnership based upon your organizational goals and objectives.

Over 25 Years Practical Experience

In addition to his extensive technical and business management experience, Michael has published several books and hundreds of articles in professional journals on enterprise systems architecture and its application to business operations. These professional journals include Network Magazine, SQL Forum Journal, 3Com Technical Journal, Communications Week, Computer Reseller News, LAN Magazine, and Windows IT Pro. Michael was also a featured columnist and contributing editor for Microsoft Certified Professional Magazine for six years. In addition, Michael has been a featured speaker and contributor at professional technical conferences such as TechEd, WinConnections, Netscape, TechMentor, Networld, Networkers, DEC Symposium, and others. The content of these publications and speaking engagements developed from his consulting experience with Fortune 1000 companies in Europe, Australia, and throughout the United States.

Passion for Business Development

Michael’s professional passion is sharing his enterprise experience with other organizations. As he points out, “By applying the Agile best practices of empowered teams, visibility, transparency, prioritiztion of value delivery within any organizations, businesses can focus more effectively on their core business activities ”.


IT Utility Company customers have with Michael Chacon an Agile coach who is truly an objective and experienced facilitator. The IT Utility Company does not sell hardware, software or imbed consultants into your company as many coaching providers do, eliminating what we believe is an intrinsic conflict of interest. We begin with understanding your business and what you are trying to accomplish. We then provide a review of your current development practices in relation to your business goals and objectives. Working together with you, an individual cost effective strategic plan is developed that focuses on your business.

Contact us today for an Agile approach to your Business

We Manage Your Technology. You Manage Your Business.®

Claude King

Chief Technologist

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As Chief Technologist Claude is responsible for ensuring that the IT Utility Company maintains its pulse on the unrelenting technological developments that affect our customers. For over 25 years Claude has been directly involved at the forefront of such technical developments as multi threaded and multitasking operating systems, LANs, WANs, including bridging, routing, and when multiple bridges were instantiated on a chip, switching.

During the early days of the protocol wars, he was fluent in the interoperability between IPX, VINES, XNS, LAT, and of course the early underdog but ultimate victor TCP, UDP, IP, MPLS. Claude has also been at the vanguard of network designs that support the convergence of voice, video, and data. A strong proponent of "Quality of Services" QoS in network design, allowing connectionless networks, to respond to time sensitive data like voice and video in manner similar to connection orientated networks i.e. telephone and cable. This allows the network to be aware of requirements that individual applications need to work effectively, preventing low priority traffic from interfering with business critical data.

More recently, he has been designing and implementing statewide enterprise interactive data and video networks using a combination of local carrier ADSL and leased lines. The resulting infrastructure supports distant learning systems that support people and content video with bridge, gatekeeper, and gateways to the Internet and Internet II. The security model implemented is supported by Microsoft's Active Directory and messaging with Microsoft Exchange.

Enterprise Experience Development

Claude developed his expertise by designing and deploying the first LAN for the University of Florida College of Journalism and Communication in the 1980's. He then planned and implemented its transformation from 3Com, to LAN Manager, to Windows NT over the next decade. He also managed the physical infrastructure transformations using FDDI, Coax Ethernet, twisted pair, ATM, ADSL, Gigabit Ethernet, PSTN, satellite, among others. During these constant migrations, he always worked directly with vendors such as 3Com, IBM, Cisco, and Microsoft with methodical evaluations and testing of interconnectivity issues.

His diligent efforts got him invited to join special technical advisory councils with such vendors as 3Com, Cisco, Microsoft, Intel, and others. As a result, he was often invited to present the results of these evaluations at professional technical conference such as TechEd, WinConnections, and others. He has also published articles for LAN Times and technical planning and migrations guides for 3Com and Microsoft.

Business and Technology

There are many able technical people in this industry, but few with the length and breadth of experience and expertise that Claude King possesses. However, along with this impressive technical background, the most important value that Claude brings to your table, and well as the reason the vendors are always interested in working with him, is that he brings business practicality into the center of his work. Even the coolest technology is not going to have a long shelf life if it does not solve real business problems. Claude ensures that the business value of technology is always at the forefront of his technology recommendations for your company.

Contact us today for an Agile approach to your Business

We Manage Your Technology. You Manage Your Business.®

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